William Wilson locations in Scotland and Coronavirus.

 

18.06.20 

News from William Wilson

Dear Customer,

I’m pleased to confirm all William Wilson locations across Scotland will be operating to our normal business hours from Monday 22nd of June, except for Saturdays, when we will remain closed for the time being.

I am also delighted to confirm our trade counters and showrooms will also re-open on this date.

We are pleased to have been able to support you during the coronavirus lockdown period and we know many of you have made significant contributions to supporting the NHS, the care home sector and to other vulnerable groups over the past weeks.

As we begin to safely reopen for business, we have introduced a series of additional measures which, alongside the latest Scottish Government guidelines, are designed to keep our customers and colleagues safe.  These include:

Ordering ahead.  If possible, please continue to order ahead and minimise the time required in your local branch.  We will be continuing to place all orders in a customer collection area for pick up.

Visiting a trade counter or a showroom.  Please always observe safe social distancing measures and any additional measures we have introduced during a visit to our sales counters and showrooms.   These will be signposted and clearly in evidence at all our locations in Scotland. 

For those customers who use our showrooms we will also provide an information document that explains how we will manage showroom consultations from Monday 22nd June onwards.

Staffing.  As we begin a safe return to work, some of our branches will be operating at reduced staffing levels.  We will be returning to a full staff compliment as the level of demand increases and if it is safe to do so.

Receipt of goods.  You will no longer be required to sign sales advice notes.  With your permission we will take your name and print it on your receipt.  

I’d like to thank you all for your continued support and custom as we progress through this challenging time, and above all please stay safe.

If you have any questions on the above, please do not hesitate to contact your local Branch Manager.


Regards

Robin Mackinlay

Managing Director

 

16.06.20 

Preparing to Return to Work

William Wilson have been working hard to prepare our locations for a safe return to work.  We will be fully complying with Scottish Government guidelines and will be introducing new protocols and procedures which will help to keep our colleagues and customers safe.

We look forward to welcoming all our customers as we prepare for a return to more normal methods of work.

 

25.05.20 

Local Plumbers Merchant Donates PPE

North East based plumbers merchant William Wilson have donated much needed PPE equipment to two care facilities for the elderly in Stonehaven.

The long-established company, which is now part of Wolseley UK, donated 2000 pairs of disposable protective gloves to Clashfarquhar House and to Abbeyfield House.

Clashfarquhar House is a care home offering accommodation and day care for older people whilst Abbeyfield House offers very sheltered housing.

Abbeyfield Scotland Area Supervisor for Aberdeenshire and the Highlands, Carole Foreman said: “Many thanks for this kind donation. We are extremely grateful that you thought about our staff and residents at this time”

Clashfarquhar House Manager Susan Hayward also commented: “We are delighted to receive this donation.  My staff in Clashfarquhar House will certainly put it to good use.”

William Wilson’s leadership team made the donation from their own stock of PPE equipment to show support of the care sector within Scotland.

 

15.05.20 

William Wilson Customer Notice – Coronavirus Update 15th May 2020

At William Wilson we are continuing to support our customers in providing essential services across a wide range of organisations and vulnerable groups through an emergency call out service.

We said we would review this support regularly and we now feel we should further extend it.

As from Monday the 18th May we will have someone permanently based in all branches between the hours of 8.00am to 3.30pm for call and collect orders only.

We will be continuing with our current guidelines that orders must be phoned or e-mailed in advance and we will arrange to make your order available for collection from outside the branch at an agreed time.

In addition, our Online Tradestore is now back fully operational and is available for registered customers to use to check stock and to place orders (If you are interested in registering for our Online Tradestore, please click into Tradezone.)

Outside these hours Branch Managers will continue to be available for emergency call outs.

Please note: During the current pandemic we should all be extra cautious of any potentially fraudulent activity by others. Just as a reminder, we will never contact you by email to inform you of a change of our bank details.

If you do receive any form of correspondence notifying you of a change of bank account details, please do not reply and immediately contact our credit control team on 01224 335424 or 01224 335339

These continue to be extremely challenging times for all concerned. We feel it is important, however, that we continue to support our customers in any way we can, within the current Government guidelines, to help them provide essential services to their customers.

We will continue to review our position and will always adapt our procedures as required while adhering to Government guidelines.

 

07.05.20 

Help with making payments

If you are an account customer and you’d like to make a card payment, please call 01224 335424 or 01224 335339.

Thank you.

 

01.05.20 

William Wilson Customer Notice – Coronavirus Update 1st May 2020

William Wilson are continuing to support our customers in providing essential services across a wide range of organisations and vulnerable groups through an emergency call out service.

We have reviewed the support we are currently providing and believe we should further enhance this support. 

As from Monday the 4th May we will have someone permanently based in a branch between the hours of 8.00am to 1.00pm for call and collect orders only. 

We will be continuing with our current guidelines that orders must be phoned or e-mailed in advance and we will arrange to make your order available for collection from outside the branch at an agreed time.

Outside these hours Branch Managers will continue to be available for emergency call outs.

These continue to be extremely challenging times for all concerned. We feel it is important, however, that we continue to support our customers in any way we can, within the current Government guidelines, to help them provide essential services to their customers.

We will continue to review our position and will always adapt our procedures as required while adhering to Government guidelines

 

09.04.20 

News from William Wilson.

Here are some news items from around our locations.

Perth. 
Scott Hobson reports being busy with emergency replacement oil boilers.  One, for Peter Drummond, is being installed in an elderly couples’ home in rural Perthshire.  The vulnerable couple have been without hot water and heating.

A boiler has also been supplied to Strathallan School.  The product is to be installed in staff accommodation which currently has no heating or hot water.

Edinburgh. 
Midlothian Council urgently required a cleaners sink.  Matthew Wicks sourced one from his stock and arranged for delivery to central stores.    
    

 

07.04.20 

News from William Wilson.

Here are some news items from around our locations.

Glasgow South Street. 
Branch Manager Brian Mccaulay has supplied various toilet products to NHS Greater Glasgow and Clyde Garnavel Hospital.  The products are required to repair and refurbish toilet facilities within the hospital.

Perth. 
Like all our branches in Scotland, Scott Hobson in Perth has been very busy recently. 

Scott has recently collected showers from our Ayr branch which were for Perth and Kinross Council. 

Perth branch has facilitated a boiler to be delivered to a farm in Fife which was without heating.

Scott has also arranged for a boiler to be delivered to a pensioner in Rannoch.  The homeowner lives in a very remote area and has been without heating and hot water over the weekend. 

 

03.04.20 

News from William Wilson.

Here are some news items from around our locations.

Edinburgh. 
On an ongoing basis Matthew Wicks has been providing emergency call out cover for East, West and Mid Lothian Councils.  The materials have been direct purchases by the maintenance teams within the Councils and have been used to repair and improve services and facilities provided to vulnerable people within the region.

Kingston Bridge. 
Carmichael Plumbing & Heating collected a hot water cylinder.  The customer is doing an emergency job for an NHS nurse who needs one replaced.  Kenny Carmichael and the end customer are based in Inveraray, Argyll.  The Journey is at least a 130-mile round trip, and perhaps not on the best roads in Scotland!  The cylinder was sourced and collected from our Cumbernauld branch in a great example of stock visibility and inter branch cooperation.

 

02.04.20 

News from William Wilson.

Here are some news items from around our locations.

Northern Heating. 
Branch Manager, Jon Marshal delivered a boiler to the property of a vulnerable person in Aberdeen to allow the installer (AR Will) to continue with the strip out and save time.

Northern Heating and Inverurie branch worked together to get a hot water cylinder and ancillary materials sourced and collected.  Northern Heating sent some parts out to Inverurie for them to add to the parts they had.  The customer (Ferguson Hoover) collected the kit.

Jon Marshall assisted a cash sale customer who had called in about a burst cylinder.  The cylinder had been purchased from Northern Heating a few years back.  Jon did not shirk his responsibility to the customer and advised him Fraserburgh branch had one in stock.  The customer was geographically closer to Fraserburgh.  Aarron McIntosh at Fraserburgh was able to satisfactorily resolve the customers predicament.

Northern Heating supplied two boilers to WM Stuart to replace ones broken beyond repair.  NH also supplied a cylinder to GM Strathdee in Inverurie.  Inverurie branch also supplied materials for this job in an example of two branches working together to provide the best service to the customer. 

Edinburgh. 
Edinburgh Branch Manager, Matthew Wicks, responded to an appeal from the Whinpark Medical Centre in Edinburgh for PPE equipment.  Matthew donated rolls of blue cleaning tissue, soap and gloves.

 

01.04.20 

News from William Wilson.

Here are some news items from around our locations.

Elgin. 
William Wilson Elgin have recently responded to two emergency call outs.  Both were from regular local customers responding to local emergency calls. 1. Supply of a hot water cylinder to restore hot water.  2. Supply of a boiler to restore central heating.

Glasgow Kingston Bridge. 
Have been supplying a regular customer with sanitary ware and materials for Stobhill Hospital refurbishment.  The hospital has been deemed essential in the fight against Covid-19.  Following social distancing guidelines, Kingston Bridge will be opening at scheduled times to allow collection of all outstanding taps, seats and sensors.

Glasgow Kingston Bridge have also assisted a regular customer who has been carrying out a refurbishment in a local Glasgow Care Home.  The home has been asked to become an NHS over spill facility.  The branch will be making up orders of sanitary ware, fittings and wall boards for the customer to collect as they work to get the rooms completed over the next few days.

 

31.03.20 

News from William Wilson.

Here are some news items from around our locations.

Cumbernauld. 
The SECC in Glasgow is being converted into a health facility that will allow Scotland to cope with a possible increase in the number of COVID-19 patients.  William Wilson in Cumbernauld have been involved in the supply of essential materials to the site through one of our major customers.

Edinburgh. 
The new Royal Hospital for Children and Young People in Edinburgh is not yet open and become fully operational.  William Wilson in Edinburgh have been involved in the supply of essential materials which may lead to parts of the hospital being used by NHS Scotland as part of the response to the COVID-19 situation.

Edinburgh. 
Branch Manager Matthew Wicks received a phone call from a customer in Kinross, Fife, looking for a shower enclosure for a COVID-19 patient.  The patient was well enough to go home but was unable to use their current bathroom facilities.  Matthew found he had the correct materials in stock and the goods were collected and fitted.  The patient is now recovering at home and a vital hospital bed has been released.

Thurso. 
One of our customers made an appeal for any PPE we could spare for the NHS. William Wilson Thurso generously donated 250 pairs of latex gloves, which will go to the local hospital, GP surgeries, ambulance stations and volunteer services.

 

30.03.20 

News from William Wilson.

Orkney. 
Via regular customers, William Wilson on Orkney have provided assistance to Kalisgarth Care Home in Pierowall, Westray. The repair involved a replacement 6Kw immersion heater which was sourced on the mainland and ferried over to Orkney.

Orkney branch have also helped to supply a heating pump to a customer who is repairing a heating system for a cancer patient who is housebound.

On Orkney, this kind of response is nothing out of the ordinary.  Due to its location and long-standing community spirit, Orcadians think nothing of this kind of response to an emergency situation.

Fraserburgh. 
William Wilson Fraserburgh have been in branch making up deliveries for Aberdeenshire Council with the product destined for housing stock refurbishments for local NHS workers.

Inverness. 
William Wilson in Inverness has been involved in the supply of toilet units to be used in the COVID-19 response at Raigmore Hospital.

Cumbernauld. 
William Wilson in Cumbernauld have made a contribution to the country’s national response to COVID-19.  Manufacturer Ideal Standard are involved in the fit out of the temporary hospital in London, NHS Nightingale.  Transport has been arranged to freight 80 Ideal Standard basins, taps and accessories down to the site.

 

24.03.20

William Wilson Customer Notice– Coronavirus Update 24 March 2020

Following the announcement last night by the Prime Minister, we have fully considered the advice given and we are switching to an emergency call out service to support essential services and vulnerable groups across our branch network.  As a consequence, all branches will now close as set out below.

It’s essential we continue to provide a service to our customers for essential requirements, even though our branches won’t be open as normal. We have a responsibility to continue to support those key essential workers and departments, whether in local authority, NHS facilities, or to help provide heating and hot water to a vulnerable person.

On that basis, all our branches will offer an emergency call out service.  You should contact your local branch manager for contact details, if you have not already been provided with these.

To clarify, the emergency call out service will be call and collect only, and we ask that you maintain safe social distancing guidelines at all times.

All deliveries will be suspended for the time being.

Depending on the number of call outs we receive, we may need to consider operating collection windows each day but your local Branch Manager will advise on this.

Thank you for your continued support in these worrying and challenging times.

 

Robin Mackinlay

Managing Director

 

24.03.20

Note to Suppliers

Following the UK and Scottish Governments most recent guidelines, William Wilson will not be able to accept deliveries until further notice.

We will issue regular updates via our website and by email in the coming weeks.  We thank you for your patience, support and understanding during these worrying times. We look forward to re-establishing our regular trading relationship with you just as soon as it is safe to do so.

 

23.03.20

William Wilson Customer Notice - COVID19 - Keeping Everyone Safe

We know that this is a worrying time for everyone across the UK right now, both from a personal perspective as well as for your business. That’s why, we’re keen to reassure you that we’re doing as much as possible to ensure we’re well placed to continue to meet your needs whilst safeguarding the health and wellbeing of our customers, colleagues and communities.

Whilst we remain open for business, we have introduced a series of additional measures alongside the latest Government guidance to protect health, safety and wellbeing across our branch network. These include:

Order Ahead - Where possible please pre order to minimise the time required in our branch. We will be placing all products in a customer collection area for collection. You can call us on arrival rather than coming into the branch.

Social Distancing – Please adhere to the Scottish Governments guidelines on social distancing.  Always leave 2 meters’ distance between yourself and all others.  (Customers and colleagues.) 

In our smaller branches we ask customers to respect a ‘one-customer-out’, ‘one-customer-in’ rule. 

Payments - With effect from Tuesday 24th March, we can only accept card payments – we will no longer accept cash, to protect our colleagues. 

Picking up an order - All orders will now be placed in our collection areas. Please call ahead when-ever possible to let the branch know you’re coming and please respect the 2-metre rule.

Staffing - Please be aware some of our branches may be experiencing reduced staffing levels but please rest assured we are doing everything we can to provide you with the very best service possible despite the current climate.

Receipt of Goods - You will no longer be required to sign sales advice notes.  With your permission we will take your name and print it on your receipt. 

If you would like a no contact delivery, please notify us in advance and outline the details of your preferred safe place.

Restricted Access - With the exception of our sales counters, access to our buildings is now limited to colleagues only, this includes our restroom facilities. Our coffee machines are now also switched off. 

Symptoms - And finally, if you or any of your work-colleagues / family have shown symptoms of Coronavirus, please remain at home; please do not enter our premises.

We would like to thank you for your continued custom at this challenging time

 

23.03.20

William Wilson Bathroom Showrooms.  As of 17.00 on 23.03.20, all William Wilson Bathroom Showrooms in Scotland will close.  Our plumbing and heating sales counters will remain open for business; however, our sales counters will be subject to UK and Scottish Government guidelines on safe social distance.

Cash sales.  For the foreseeable future, payments for “cash” sales must be made by credit/debit card.

 

20.03.20

Glasgow Kingston Bridge.  Our Kingston Bridge bathroom showroom is temporally closed until further notice.  Our plumbing and heating business at Kingston Bridge remains open and trading across its normal business hours.

Elgin.  Our Elgin bathroom showroom will be closed on Saturday 21 March.  This is a temporary closure only.  Our plumbing and heating business at Elgin will remain open and trading across its normal business hours.

Kirkcaldy.  Our Kirkcaldy bathroom showroom will be closed on Saturdays until further notice.  This is a temporary closure only and our showroom will operate normally on weekdays.  Our plumbing and heating business at Kirkcaldy will remain open and trading across its normal business hours.

 

19.03.20

Currently none of our trade branches or bathroom showrooms are directly affected by COVID-19.

Please check back here for daily updates.

 

19.03.20

We know this is a worrying time for everyone across the UK right now, both from a personal perspective as well as for your business. 

That’s why, we’re keen to reassure you we’re doing as much as possible to ensure we’re well placed to continue to meet your needs. 

In addition to following the Government’s guidance, we have incorporated additional measures to minimise risk and protect our customers, colleagues and suppliers. 

These include:

• Providing all branches with enhanced cleaning packs to maintain good hygiene standards across our network. This includes specific instructions to clean high contact areas, paying particular attention to counter-tops, touch screens, door handles and fleet vehicles.

• We are in regular contact with our supply partners and are able to confirm that we have significant stock to cope with any potential impact on supply chain. We will maintain regular dialogue with all our suppliers to ensure any disruption is kept to a minimum.

• We have put any planned events on hold for now and we are encouraging colleagues not to travel, to avoid face to face meetings with customers and suppliers and for field-based roles to work from home where possible.

• We are asking all customers and colleagues to practice social distancing and to maintain high levels of hand hygiene at all times.

Please rest assured, we are working tirelessly to keep our colleagues safe and our branches operating as normal where-ever possible to support your business. In the event of a branch closing we will do everything we can to provide alternative arrangements.  We’ll also keep our website updated with latest developments at
www.williamwilson.co.uk over the coming weeks. 

If you are registered for our Online Trade Store, don’t forget you can also place orders, check stock availability and view your account via www.williamwilson.co.uk at any time.  If now is the right time for you to register for an Online account, please visit www.williamwilson.co.uk click into the Tradezone icon and create an Online Account.   

In addition, we are also more than happy to provide a call and collect service. Place your order via phone, e-mail or web and we will have it ready for collection, thus reducing the time you or your employee spend in the branch.

Lastly to help practice social distancing we are proposing that, with your permission, we sign any sales document to confirm you have received the products issued (either collected or delivered). Our staff will confirm you are happy for us to do this before implementing.

Your local contact at William Wilson will be happy to speak to you about any potential changes you might like to make, as a result of changes to your own business procedures. Where needed, we will work together with you to find new solutions and ensure we can continue to deliver the service you have come to expect from us.

 

18.03.20 

William Wilson have 21 locations in Scotland.  Currently none of our trade branches or bathroom showrooms are directly effected by COVID-19. 

We are however experiencing significant staff shortages at our Kingston Bridge bathroom showroom.  As a result, we have taken the decision to temporarily close our Kingston Bridge bathroom showroom.

Our plumbing and heating trade branch at Kingston Bridge remains open for business as usual.

The health and safety of our customers, our colleagues and our suppliers is of paramount importance to us. 

Please check back here for daily updates.