Quality Policy

William Wilson is a wholly owned subsidiary of Wolseley UK Ltd, the UK operating company of Ferguson plc, the world’s leading specialist distributor of plumbing and heating products. 

What is the policy for and why is it important? 
Our aim is to meet the needs of our customers by providing products and services to the highest possible standard of quality and delivery expected by them. By doing this we aim to grow our business. 

Who is impacted by this policy? 
This policy applies to all William Wilson employees, including temporary and contract staff. 

What does the policy say? 
The Company is committed to: 

• Implementing and maintaining its Quality System, objectives and targets in accordance with our IS0 9001:2015 certification requirements.
• Considering the needs of its customers and other interested parties to deliver the best quality to customers and world class customer satisfaction
• The continual improvement of the effectiveness and efficiency of the organisation
• Providing training to all personnel, to ensure they are fully conversant with the Quality Policy and have the necessary skill and competence through such training, experience, awareness, product knowledge and education to achieve our objectives.

The Company shall endeavour to continuously improve products and service quality to ensure customer satisfaction by pursuing a total quality environment in partnership with our suppliers. The Quality System provides assurance to all our customers that effective controls are in place, from system design to receipt of raw material to distribution and beyond the customer point of use. 

Our employees' actions determine the quality of our products and services. Our objectives and targets can only be achieved by the total involvement of all employees. Quality Management is more than conformance to product technical requirements; it includes the standardisation of, and adherence to, all processes and so on. 

All employees are made fully aware of their responsibilities in understanding, implementing and maintaining this policy by following the documented procedures, processes and policies. 

The quality system will be continually reviewed in the light of new conditions and/or changing circumstances. The leadership team will conduct a formal review annually and the company's commitment to quality management will be re-stated. 
Senior management will ensure that quality objectives are established at all functions and levels within the organisation. These objectives will be measurable and consistent with the quality policy.

Robin Mackinlay

Managing Director